We are committed to protecting the privacy of our residents. This Privacy Policy outlines the types of information we collect, how it is used, and the steps we take to protect your information.

1. Information Collection

• Personal Information: We collect personal information that you provide when you apply for residence, such as your name, contact information, birth date, Social Security number, and financial details.
• Health Information: We collect health-related information necessary to provide you with appropriate care, including medical history, current health conditions, and medication information.

2. Website Activity and Chat

When you visit our websites, we record the pages you view, how long you spend on each, and how you arrived, and we store an identifier in your browser to recognize return visits. If you use the chat assistant or send a form, we also record your conversation and the contact details you share, linking your earlier browsing to your inquiry so our team can follow up. We use this activity to understand your interests, and an automated system prepares a short summary for our team. If you never identify yourself, we delete this activity after 13 months. If you contact us, we keep it with your inquiry for one year. We honor Global Privacy Control and Do Not Track: turn either on in your browser and we do not record your visits.

3. Use of Information

Your information is used to:

• Process your application and manage your residency.
• Provide personalized care and medical attention.
• Communicate with you and your designated contacts about your care and any changes to our policies.
• Comply with legal or regulatory obligations.

4. Disclosure of Information

We may share your information with:

• Healthcare providers to coordinate and manage your care.
• Legal representatives or advisors in compliance with legal requirements.
• Third-party service providers that assist with our operations, under confidentiality agreements.

5. Data Security

We implement security measures to protect your information:

• Physical security measures to protect against unauthorized access to our premises.
• Digital security systems, including encryption and firewalls, to secure your electronic records.

6. Data Retention

We retain your personal and health information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

7. Your Rights

You have the right to:

• Access and request a copy of your personal information.
• Request corrections to any inaccurate or incomplete information.
• Withdraw consent for the use of your information, where applicable.
• Lodge a complaint with a supervisory authority.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any significant changes through our official communication channels or during your stay.